Recently we have started sending Customer Satisfaction Questionnaires to customers we have done work for in the past few months. The questionnaire is simple, there are a series of questions and all we ask is for a rating on how well you feel our services were by ticking either ‘excellent’ ‘good’ ‘fair’ or ‘poor’. The idea is we can find out what are customers feel we do well and what we need to improve on so we can provide a better service. We have sent two sets of questionnaires so far and have randomly chosen two winners.